Heat Surge Complaints and Reviews

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Heat Surge
Main address: 3939 Everhard Rd. NW 44709 Canton Ohio
1-800-924-7964, , custserv@heatsurge.com
  • 18 complaints
  • $3K claimed losses
  • $168 average
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  • Oct 17
  • Appliances and Electronics
  • Defective Equipment
  • 242

This Heat Surge has been recalled because it was sold without advertised hardware. So I have been getting rebate letters for a year. The rebate letters are just asking that I keep the old one and pay addition money for new one. The advertisement never give any information about how to get your money back. The next move will be to contact the State of Wisconsin Department of Justice. No company... Read more

Was this review helpful? 16 4


  • Sep 05
  • Appliances and Electronics
  • Spare Parts
  • 255

I bought a spare unit because I liked the first one. When I had to start using this unit, it worked about two weeks and then started making such a noise I could not have it on and I felt it was also not safe to operate. When I called customer service I got no satisfaction so I asked to speak to a supervisor. I was told no supervisor was available but that one would call me back. End of next... Read more

Was this review helpful? 0 0


  • Sep 03
  • Appliances and Electronics
  • Heater Light
  • 157

I purchased 2 light oak roll N glow fireplace heaters in Dec. 2010. One is working just fine but the other will not continue to run. Turn it on with thermostat turned on high, it will come on and run for about 10 seconds and cuts off. There is no listing or parts available to order if you needed to order a part and have an electrician repair it. I was told that it is probably the thermostat. Is... Read more

Was this review helpful? 3 1


  • Jul 16
  • Appliances and Electronics
  • Raceland, Louisiana
  • Heater Delivery
  • 216

This is a disgrace! my mother is 86 years old she has bought other units from this place a few years ago. She has ordered and paid for(check has been cashed) a replacement unit months ago and still no unit and no phone call! this morning a got a human on the phone for the 20th time new name same old story! The employee said he must speak with my dad who made the original order well my father... Read more

Was this review helpful? 1 0


  • Jul 01
  • Appliances and Electronics
  • Greenville, South Carolina
  • Unreceived Heater
  • 1
  • 1
  • 79

i want my heater. it was paid for several months ago. this is my third call. i had better receive the heater shortly or I will be making a visit to the company. i have puchased heaters from this company before and i dont know if this is a ficticious co. or not. I can assure you that I will be telling everyone that I know about this and calling the newspaper and the radio stations. this is... Read more

Was this review helpful? 0 0


  • Jan 17
  • Appliances and Electronics
  • Denver, Colorado
  • Heater Unit
  • 103

Heat Surge produces defective products. My mini-unit, for which I was charged $168, worked for exactly 2 weeks before it stopped putting out heat. Trying to return it for a credit has been a LIVING NIGHTMARE. They have repeatedly lied about sending out the UPS airbill that I need to attach to the return box. It has been six weeks of *** trying to get rid of this piece of junk and receive a... Read more

Was this review helpful? 1 0


  • Jan 06
  • Appliances and Electronics
  • Uniontown, Ohio
  • Heat Surge
  • 154

I bought a heat surge about one an half years ago.I live close to the store in Canton Ohio.After I got the heater it really put out the heat but a month later it quit so I called the store and pack it up took it back.they were very nice about it and gave me another. It worked for about 3 months by then winter was over.The following winter I got it out and it didn't work.i took it back they... Read more

Was this review helpful? 1 0


  • Dec 27, 2013
  • Appliances and Electronics
  • Salt Lake City, Utah
  • Customer Assistance
  • 131

I love heat surge fireplaces I have had mine for two years, this year I wanted to order a mini glo for my mother and myself for christmas I had received a coupon Dec 20 for a price of 149.00 expiring on the 21st of Dec. It stated I could make two monthly payments. However the first person I ordered with said she could not make it in two monthly payments but she would try. I told her to only... Read more

Was this review helpful? 0 2


  • Dec 14, 2013
  • Appliances and Electronics
  • Eaton, Ohio
  • Heater
  • 2
  • 2
  • 117

With in two weeks of receiving my heat surge heater, started having problem when fan came on heater would soon shut off. Paper work doesn't have number to call for complaints, all I get on the internet is advertising wanting me to buy something else. Read a lot of negative comment on line, but thought heat surge couldn't be as bad as most of the comments was I ever wrong. I have two electric... Read more

Was this review helpful? 3 0


  • Nov 05, 2013
  • Appliances and Electronics
  • Pittsburgh, Pennsylvania
  • Heater
  • 125

I ordered two of these heaters. When I opened them up, I found them to be extremely low quality. The heat produced is minimal, so I decided to return them. The packing slip says to contact the company. I called the number given, and I spent 42 minutes on hold. Then I went to the web site. I gives a pop up that tells you to return items to the address below, but there is no address. Then I had... Read more

Was this review helpful? 1 0
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