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1.6 Based on 9 reviews
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    • Customer service 5
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I received a mini Heat Surge fireplace heater as a gift. The first time it was plugged in to a wall outlet the plug in got hot and started melting after about an hour. Very scary and dangerous. They give a ton of warnings which makes me believe they have had many problems, and there are consumer complaints about fires, so we decided to just return it for a refund-not a replacement. I sat on hold... Read more

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I have purchased a total of 7 units for gifts and one for my self, one it quite quit working and since I need mine fixed NOW no parts are available. what a scam. also to advertise like Amish make them is false as they come from China poor product and worse customer service. I live in AZ and we only need a little heat in winter so barley used it at all. they are very unfriendly when you call... Read more

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The heat glow fireplace is of low quality and has mediocre performance at best. It's performance, however, pales in comparison to the customer service you will experience when you purchase one like I did from HSN. My unit failed within 6 months. It just stopped working. As instructed, I sent the faulty unit to their Swamp Street Ohio location (via Fedex). That is when the real pain began. I... Read more

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I HAVE WRITTEN 3 EMAILS TO THE COMPANY....I TRIED CALLING THEM AND WAS ON HOLD TOO LONG, SO THUSLY, EMAILS. ONLY PROBLEM, THEY GO IGNORED. I HAVE COMPLAINED THAT PARTS WERE BROKEN AND THAT'S ALL THEY NEEDED TO DO WAS SEND ME NEW ONES, BUT THE CUSTOMER SERVICE DEPT. (CERTAINLY NOT SERVICE) CHOOSES TO IGNORE MY COMPLAINT. I AM TOTALLY FRUSTRATED AND AM SUGGESTING "BUYER BEWARE." I WILL CALL MY... Read more

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plain and simply put this unit does not work. it shuts off and leaves an odor so i will never plug it in again. i had my wiring inspected by a master electrician and he says our electrical service is fine. please i need to speak to someone and i cannot afford to wait on hold all day. i have attempted to call 1 800 924 7964 several times and have never gotten to speak to anyone. it is very... Read more

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My order# is S30-00915592.I have wrote many letters to heat surge after talking to them on the phone twice our deal was to seeded me a new heat surge and I will ship the old one back that does not work.the only thing I get is a label .I been throw two shipping label ,but no heat surge to full fill the agreement. If i do no hear from them ,I will contact my credit card company for a full refund.... Read more

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No one will answer the phone at heat surge have been holding for 1 hr am going to leave the phone on to see how long it takes them to answer. They give you their email address I sent an email on Saturday this is Thursday still no answer. Looks like they don't want any business. Add comment

My mom bought a new heat surge, and it says if you have a problem in a year you can receive a new one! I was on the phone for an hour today but no response! She used it one week, and now does not work! She doesn't have much extra money, but thought she would try one more, our family has bought about 8 of them amongst us all, and every one except for one we got broke down in about a month! I am... Read more

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I bought a Heat Surge Roll and Glow from HSN for Christmas, it worked good for the rest of that winter. the next winter it did not work properly. It would shut off after being on for less then a minute. I had the extended warranty on it so Heat Surge told me where to take it in for service. I took it to the repair center on July 30th. it is now mid November and it is not ready yet. they keep... Read more

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We sent our heater back on June 17, 2015, and was told we would get a refund back. As of this date 5 months later, and at least 8 calls, we still have NO refund. No heater, No money back. Have not had any phone calls back. Looks like we joined a lot of other people that have been screwed by Heat Surge. Reading other reviews, the problem we have had with the heater, other people have had the... Read more

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