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No heat fan runs fine, can't find no model no is there a model no on this Add comment

  • May 05
  • Appliances and Electronics
  • Walnut Springs, Texas
  • Electric Fireplace
  • 36
  • REVIEW RATING 4/5

I have called heat surge 5 times. I feel I have waited long enough to receive my fireplace. I would really appreciate receiving an answer as to WHY heat surge has decided to not ship my fireplace. My check cleared on January 28, 2015. I sincerely hope no one orders from heat surge again. Heat surge should NOT advertise any discounts in the future because it is a total lie that there is a... Read more

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  • Mar 24
  • Appliances and Electronics
  • Walnut Springs, Texas
  • Heater
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

I ordered and mailed my payment on January 21, 2015. Have called Heat Surge 3 times and was assured it would be shipped. I was also told that a supervisor would be calling me in 24 to 48 hours and it has been 5 days. If I am not going to receive my heater, I would very much like to have my payment returned. I currently own 2 heaters and have been very pleased with them. However, I will NEVER... Read more

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  • Mar 11
  • Appliances and Electronics
  • Fairfield, Pennsylvania
  • Heater
  • 53
  • REVIEW RATING 3/5

I have one of these heater and so does my mother. My heater element burned out. I found a new one problem was that they changed the wiring and you have to buy a new main control board. After buying both parts I found out that the keyboard needed to be changed out too because the plug was different on the new board. So it cost me about $125 to replace a $30 part. My moms unit is starting to... Read more

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  • Mar 01
  • Appliances and Electronics
  • Akron, Ohio
  • Service Center
  • 38
  • REVIEW RATING 2/5

Supervisors are always right behind them but they tell them they will call back. They never do. Trust me. Also iF u have a unit make sure u always extend the warranty because they do NOT notify when ur warranty is over and as soon as u call in because of course it's broken, they will tell u there's nothing u can do but spen money to get it fixed at a service center. Do not recommend unit to other... Read more

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  • Jan 04
  • Appliances and Electronics
  • Rio Rancho, New Mexico
  • Fireplace
  • 1
  • 1
  • 81
  • REVIEW RATING 4/5

I sent a. Check : it was. Cashed 2 weeks after l sent it; its almost been 3months ' no fireplace Read more

Was this review helpful? 2 0

Have had my heat surge for 31/2 years warranty has ran out and paid over 400 dollars for this peace of *** when turn on it will run for about 3 minutes and then it turns itself off what a rip off a lemon ! And I'm very PISSED OFF! Add comment

Fan died after 1 season plug shows signs of melting, crooks stay away Add comment

  • Oct 17, 2014
  • Appliances and Electronics
  • Defective Equipment
  • 1
  • 1
  • 488
  • REVIEW RATING 5/5

This Heat Surge has been recalled because it was sold without advertised hardware. So I have been getting rebate letters for a year. The rebate letters are just asking that I keep the old one and pay addition money for new one. The advertisement never give any information about how to get your money back. The next move will be to contact the State of Wisconsin Department of Justice. No company... Read more

Was this review helpful? 20 6

  • Sep 05, 2014
  • Appliances and Electronics
  • Spare Parts
  • 484
  • REVIEW RATING 5/5

I bought a spare unit because I liked the first one. When I had to start using this unit, it worked about two weeks and then started making such a noise I could not have it on and I felt it was also not safe to operate. When I called customer service I got no satisfaction so I asked to speak to a supervisor. I was told no supervisor was available but that one would call me back. End of next... Read more

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