Heat Surge Complaints and Reviews

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Heat Surge
Main address: 3939 Everhard Rd. NW 44709 Canton Ohio
1-800-924-7964, , custserv@heatsurge.com
  • 15 complaints
  • $2.8K claimed losses
  • $185 average
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  • Jul 16
  • Appliances and Electronics
  • Raceland, Louisiana
  • Heater Delivery
  • 25

This is a disgrace! my mother is 86 years old she has bought other units from this place a few years ago. She has ordered and paid for(check has been cashed) a replacement unit months ago and still no unit and no phone call! this morning a got a human on the phone for the 20th time new name same old story! The employee said he must speak with my dad who made the original order well my father... Read more

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  • Jul 01
  • Appliances and Electronics
  • Greenville, South Carolina
  • Unreceived Heater
  • 1
  • 9

i want my heater. it was paid for several months ago. this is my third call. i had better receive the heater shortly or I will be making a visit to the company. i have puchased heaters from this company before and i dont know if this is a ficticious co. or not. I can assure you that I will be telling everyone that I know about this and calling the newspaper and the radio stations. this is... Read more

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  • Jan 17
  • Appliances and Electronics
  • Denver, Colorado
  • Heater Unit
  • 19

Heat Surge produces defective products. My mini-unit, for which I was charged $168, worked for exactly 2 weeks before it stopped putting out heat. Trying to return it for a credit has been a LIVING NIGHTMARE. They have repeatedly lied about sending out the UPS airbill that I need to attach to the return box. It has been six weeks of *** trying to get rid of this piece of junk and receive a... Read more

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  • Jan 06
  • Appliances and Electronics
  • Uniontown, Ohio
  • Heat Surge
  • 31

I bought a heat surge about one an half years ago.I live close to the store in Canton Ohio.After I got the heater it really put out the heat but a month later it quit so I called the store and pack it up took it back.they were very nice about it and gave me another. It worked for about 3 months by then winter was over.The following winter I got it out and it didn't work.i took it back they... Read more

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  • Dec 27, 2013
  • Appliances and Electronics
  • Salt Lake City, Utah
  • Customer Assistance
  • 40

I love heat surge fireplaces I have had mine for two years, this year I wanted to order a mini glo for my mother and myself for christmas I had received a coupon Dec 20 for a price of 149.00 expiring on the 21st of Dec. It stated I could make two monthly payments. However the first person I ordered with said she could not make it in two monthly payments but she would try. I told her to only... Read more

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  • Dec 14, 2013
  • Appliances and Electronics
  • Eaton, Ohio
  • Heater
  • 2
  • 29

With in two weeks of receiving my heat surge heater, started having problem when fan came on heater would soon shut off. Paper work doesn't have number to call for complaints, all I get on the internet is advertising wanting me to buy something else. Read a lot of negative comment on line, but thought heat surge couldn't be as bad as most of the comments was I ever wrong. I have two electric... Read more

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  • Nov 05, 2013
  • Appliances and Electronics
  • Pittsburgh, Pennsylvania
  • Heater
  • 56

I ordered two of these heaters. When I opened them up, I found them to be extremely low quality. The heat produced is minimal, so I decided to return them. The packing slip says to contact the company. I called the number given, and I spent 42 minutes on hold. Then I went to the web site. I gives a pop up that tells you to return items to the address below, but there is no address. Then I had... Read more

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  • Oct 29, 2013
  • Appliances and Electronics
  • Fireplace
  • 111

Disgusted with Heat Surge from Canton Ohio. Worst service (as in NO service) ever! Complaint from Canada. My parents 'Amish' Roll 'n Glow fireplace has broken twice. Customer service representative suggested I drive around my city asking businesses to call them in Canton Ohio and they could possibly authorize said local business to become a Heat Surge service center. Heat Surge in Canton, Ohio... Read more

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  • Oct 01, 2013
  • Appliances and Electronics
  • Heat Surge Heaters
  • 1
  • 75

I have replaced 3 heaters. returns with this company.they have the worst customer service i have ever tried.I called and waited a hour and nobody answer the ph.I hung up and i called back again today and it took 45 minutes before someone answer.Then she in formed me that they don't pay shipping on returns any more and my unit is still under warrenty and they want me to pay shipping on this... Read more

Was this review helpful? 1 0

  • Jun 18, 2013
  • Products
  • North Canton, Ohio
  • Mv 2 Mini Mate Dark Oak Heaters
  • 95

I purchased 2 MV.2 Mini Mate Dark Oak 2012-2013 Heaters. I received them within days and very please with the shipping. I used my bank card as payment and the cost was charged to me on 4/1/2013. I opened only one unit and plugged it in. There was no defect that I am aware of however, I was not pleased with the item purchased. It was not what I was expecting. I called Heat Surge and customer... Read more

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