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1.5 Based on 14 reviews Compare to others
  • Customers like
    • Very unsatified 5
    • Would never recommend there product 4
    • Outside look of the product 1
  • Customers don't like
    • Customer service 5
    • Unreliability 3
    • Unsafe 1

I thought I was getting a heater with adjustments. The sales brochure I received did not say one setting only. The one I received had no settings and other than outwardly looked nice because it was wood grain, would do about the same thing any heater in Walmart would do for much much less. I called to find out how to send it back; on hold for over an hour and more than once called. Sent an email to find out I would have to pay to send it back !... Read more

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100% FULL

Heat Surge - STAY AWAY FROM HEATSURGE!!!!
1 of 4

Glad ( for once) I don't sleep well....at 3am this morning, as the unit was OFF and was merely PLUGGED IN, it decided to fry the plug. Arced out, blew sparks everywhere, blew the breaker, and filled my house with smoke.....I wish I would have read the reviews on this before ever obtaining one of these....sure, they look neat, but WOW! I'm including photos! I'm lucky to still have a home, and even more lucky that I wasn't asleep and had my house... Read more

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I have been on hold (Tuesday)FOR OVER 1 HR 30 MIN AND NO ONE WOULD TAKE MY CALL, TODAY I HAVE BEE ON THE TELEPHONE , THE FIRST TIME FOR OVER 45 MIN. AND THEN IT DISCONNECTED ME. i TELEPHONE YOU AGAIN AND IT HAS BEEN OVER 30 MIN NOW--HEAVY CALLS , CALL LATER ,IN THE WEEK. QUESTION ARE YOU STILL IN BUSINESS, MY UNIT IS MAKING ALL KINDS OF NOISE. TOOK IT TO A REPAIR PLACE, SAID IT WOULD TAKE OVER 2 MONTHS TO GET IT REPAIRED, NEEDED TO GET THE... Read more

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No one answers the phone no matter which keypad number you push. Not for trouble shooting, check refund status, or for order status, NOR TO PLACE AN ORDER Monday - Friday. They must not want our business! Read more

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Purchased, mini heat surge. Would like to return it. Spent two days and four hours on hold waiting to talk to a voice, any voice, on how to return this product. NEVER got ANYONE on the phone, JUST SAT ON HOLD with MUSIC, and a recording of reassurance That someone would be with me soon. Read more

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My parents and I have both had several heat surge units over the past 5+ years and we have been satisfied with their performance. My last unit finally died and I purchased a new one in October of 2015. We received the unit and used it for several months. About a month ago I turned it on, it stayed on for about a minute, started beeping, turned off and then it smelled like burning plastic. I've tried calling the company at least 5 times and... Read more

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I received a mini Heat Surge fireplace heater as a gift. The first time it was plugged in to a wall outlet the plug in got hot and started melting after about an hour. Very scary and dangerous. They give a ton of warnings which makes me believe they have had many problems, and there are consumer complaints about fires, so we decided to just return it for a refund-not a replacement. I sat on hold for an hour when I called to return it, and their... Read more

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I have purchased a total of 7 units for gifts and one for my self, one it quite quit working and since I need mine fixed NOW no parts are available. what a scam. also to advertise like Amish make them is false as they come from China poor product and worse customer service. I live in AZ and we only need a little heat in winter so barley used it at all. they are very unfriendly when you call and could care less how you feel. has anyone ever... Read more

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The heat glow fireplace is of low quality and has mediocre performance at best. It's performance, however, pales in comparison to the customer service you will experience when you purchase one like I did from HSN. My unit failed within 6 months. It just stopped working. As instructed, I sent the faulty unit to their Swamp Street Ohio location (via Fedex). That is when the real pain began. I called the company, Heat Surge LLC, and waited on hold... Read more

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I HAVE WRITTEN 3 EMAILS TO THE COMPANY....I TRIED CALLING THEM AND WAS ON HOLD TOO LONG, SO THUSLY, EMAILS. ONLY PROBLEM, THEY GO IGNORED. I HAVE COMPLAINED THAT PARTS WERE BROKEN AND THAT'S ALL THEY NEEDED TO DO WAS SEND ME NEW ONES, BUT THE CUSTOMER SERVICE DEPT. (CERTAINLY NOT SERVICE) CHOOSES TO IGNORE MY COMPLAINT. I AM TOTALLY FRUSTRATED AND AM SUGGESTING "BUYER BEWARE." I WILL CALL MY CREDIT CARD COMPANY AND SEEK THEIR HELP. WISH I... Read more

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