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  • Jan 04
  • Appliances and Electronics
  • Rio Rancho, New Mexico
  • Fireplace
  • 1
  • 1
  • 20

I sent a. Check : it was. Cashed 2 weeks after l sent it; its almost been 3months ' no fireplace Read more

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Have had my heat surge for 31/2 years warranty has ran out and paid over 400 dollars for this peace of *** when turn on it will run for about 3 minutes and then it turns itself off what a rip off a lemon ! And I'm very PISSED OFF! Add comment

Fan died after 1 season plug shows signs of melting, crooks stay away Add comment

  • Oct 17, 2014
  • Appliances and Electronics
  • Defective Equipment
  • 375

This Heat Surge has been recalled because it was sold without advertised hardware. So I have been getting rebate letters for a year. The rebate letters are just asking that I keep the old one and pay addition money for new one. The advertisement never give any information about how to get your money back. The next move will be to contact the State of Wisconsin Department of Justice. No company... Read more

Was this review helpful? 18 6

  • Sep 05, 2014
  • Appliances and Electronics
  • Spare Parts
  • 412

I bought a spare unit because I liked the first one. When I had to start using this unit, it worked about two weeks and then started making such a noise I could not have it on and I felt it was also not safe to operate. When I called customer service I got no satisfaction so I asked to speak to a supervisor. I was told no supervisor was available but that one would call me back. End of next... Read more

Was this review helpful? 0 0

  • Sep 03, 2014
  • Appliances and Electronics
  • Heater Light
  • 256

I purchased 2 light oak roll N glow fireplace heaters in Dec. 2010. One is working just fine but the other will not continue to run. Turn it on with thermostat turned on high, it will come on and run for about 10 seconds and cuts off. There is no listing or parts available to order if you needed to order a part and have an electrician repair it. I was told that it is probably the thermostat. Is... Read more

Was this review helpful? 4 1

  • Jul 16, 2014
  • Appliances and Electronics
  • Raceland, Louisiana
  • Heater
  • 321

This is a disgrace! my mother is 86 years old she has bought other units from this place a few years ago. She has ordered and paid for(check has been cashed) a replacement unit months ago and still no unit and no phone call! this morning a got a human on the phone for the 20th time new name same old story! The employee said he must speak with my dad who made the original order well my father... Read more

Was this review helpful? 1 1

  • Jul 01, 2014
  • Appliances and Electronics
  • Greenville, South Carolina
  • Unreceived Heater
  • 1
  • 1
  • 134

i want my heater. it was paid for several months ago. this is my third call. i had better receive the heater shortly or I will be making a visit to the company. i have puchased heaters from this company before and i dont know if this is a ficticious co. or not. I can assure you that I will be telling everyone that I know about this and calling the newspaper and the radio stations. this is... Read more

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  • Jan 17, 2014
  • Appliances and Electronics
  • Denver, Colorado
  • Heater Unit
  • 159

Heat Surge produces defective products. My mini-unit, for which I was charged $168, worked for exactly 2 weeks before it stopped putting out heat. Trying to return it for a credit has been a LIVING NIGHTMARE. They have repeatedly lied about sending out the UPS airbill that I need to attach to the return box. It has been six weeks of *** trying to get rid of this piece of junk and receive a... Read more

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  • Jan 06, 2014
  • Appliances and Electronics
  • Uniontown, Ohio
  • Heat Surge
  • 267

I bought a heat surge about one an half years ago.I live close to the store in Canton Ohio.After I got the heater it really put out the heat but a month later it quit so I called the store and pack it up took it back.they were very nice about it and gave me another. It worked for about 3 months by then winter was over.The following winter I got it out and it didn't work.i took it back they... Read more

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