• Unreliability1 votes
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  • Mar 24
  • Appliances and Electronics
  • Walnut Springs, Texas
  • Heater
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

I ordered and mailed my payment on January 21, 2015. Have called Heat Surge 3 times and was assured it would be shipped. I was also told that a supervisor would be calling me in 24 to 48 hours and it has been 5 days. If I am not going to receive my heater, I would very much like to have my payment returned. I currently own 2 heaters and have been very pleased with them. However, I will NEVER... Read more

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  • Mar 11
  • Appliances and Electronics
  • Fairfield, Pennsylvania
  • Heater
  • 28
  • REVIEW RATING 3/5

I have one of these heater and so does my mother. My heater element burned out. I found a new one problem was that they changed the wiring and you have to buy a new main control board. After buying both parts I found out that the keyboard needed to be changed out too because the plug was different on the new board. So it cost me about $125 to replace a $30 part. My moms unit is starting to... Read more

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  • Mar 01
  • Appliances and Electronics
  • Akron, Ohio
  • Service Center
  • 27
  • REVIEW RATING 3/5

Supervisors are always right behind them but they tell them they will call back. They never do. Trust me. Also iF u have a unit make sure u always extend the warranty because they do NOT notify when ur warranty is over and as soon as u call in because of course it's broken, they will tell u there's nothing u can do but spen money to get it fixed at a service center. Do not recommend unit to other... Read more

Was this review helpful? 0 1

  • Jan 04
  • Appliances and Electronics
  • Rio Rancho, New Mexico
  • Fireplace
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

I sent a. Check : it was. Cashed 2 weeks after l sent it; its almost been 3months ' no fireplace Read more

Was this review helpful? 2 0

Have had my heat surge for 31/2 years warranty has ran out and paid over 400 dollars for this peace of *** when turn on it will run for about 3 minutes and then it turns itself off what a rip off a lemon ! And I'm very PISSED OFF! Add comment

Fan died after 1 season plug shows signs of melting, crooks stay away Add comment

  • Oct 17, 2014
  • Appliances and Electronics
  • Defective Equipment
  • 1
  • 1
  • 464
  • REVIEW RATING 5/5

This Heat Surge has been recalled because it was sold without advertised hardware. So I have been getting rebate letters for a year. The rebate letters are just asking that I keep the old one and pay addition money for new one. The advertisement never give any information about how to get your money back. The next move will be to contact the State of Wisconsin Department of Justice. No company... Read more

Was this review helpful? 20 6

  • Sep 05, 2014
  • Appliances and Electronics
  • Spare Parts
  • 473
  • REVIEW RATING 5/5

I bought a spare unit because I liked the first one. When I had to start using this unit, it worked about two weeks and then started making such a noise I could not have it on and I felt it was also not safe to operate. When I called customer service I got no satisfaction so I asked to speak to a supervisor. I was told no supervisor was available but that one would call me back. End of next... Read more

Was this review helpful? 0 0

  • Sep 03, 2014
  • Appliances and Electronics
  • Heater Light
  • 316
  • REVIEW RATING 5/5

I purchased 2 light oak roll N glow fireplace heaters in Dec. 2010. One is working just fine but the other will not continue to run. Turn it on with thermostat turned on high, it will come on and run for about 10 seconds and cuts off. There is no listing or parts available to order if you needed to order a part and have an electrician repair it. I was told that it is probably the thermostat. Is... Read more

Was this review helpful? 5 1

  • Jul 16, 2014
  • Appliances and Electronics
  • Raceland, Louisiana
  • Heater
  • 371
  • REVIEW RATING 5/5

This is a disgrace! my mother is 86 years old she has bought other units from this place a few years ago. She has ordered and paid for(check has been cashed) a replacement unit months ago and still no unit and no phone call! this morning a got a human on the phone for the 20th time new name same old story! The employee said he must speak with my dad who made the original order well my father... Read more

Was this review helpful? 1 1

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