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1.5 Based on 12 reviews
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  • Customers like
    • Very unsatified 4
    • Would never recommend there product 3
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    • Customer service 5
    • Unreliability 2
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No one answers the phone no matter which keypad number you push. Not for trouble shooting, check refund status, or for order status, NOR TO PLACE AN ORDER Monday - Friday. They must not want our business! Add comment

Purchased, mini heat surge. Would like to return it. Spent two days and four hours on hold waiting to talk to a voice, any voice, on how to return this product. NEVER got ANYONE on the phone, JUST SAT ON HOLD with MUSIC, and a recording of reassurance That someone would be with me soon. Add comment

My parents and I have both had several heat surge units over the past 5+ years and we have been satisfied with their performance. My last unit finally died and I purchased a new one in October of 2015. We received the unit and used it for several months. About a month ago I turned it on, it stayed on for about a minute, started beeping, turned off and then it smelled like burning plastic. ... Read more

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I received a mini Heat Surge fireplace heater as a gift. The first time it was plugged in to a wall outlet the plug in got hot and started melting after about an hour. Very scary and dangerous. They give a ton of warnings which makes me believe they have had many problems, and there are consumer complaints about fires, so we decided to just return it for a refund-not a replacement. I sat on hold... Read more

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I have purchased a total of 7 units for gifts and one for my self, one it quite quit working and since I need mine fixed NOW no parts are available. what a scam. also to advertise like Amish make them is false as they come from China poor product and worse customer service. I live in AZ and we only need a little heat in winter so barley used it at all. they are very unfriendly when you call... Read more

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The heat glow fireplace is of low quality and has mediocre performance at best. It's performance, however, pales in comparison to the customer service you will experience when you purchase one like I did from HSN. My unit failed within 6 months. It just stopped working. As instructed, I sent the faulty unit to their Swamp Street Ohio location (via Fedex). That is when the real pain began. I... Read more

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I HAVE WRITTEN 3 EMAILS TO THE COMPANY....I TRIED CALLING THEM AND WAS ON HOLD TOO LONG, SO THUSLY, EMAILS. ONLY PROBLEM, THEY GO IGNORED. I HAVE COMPLAINED THAT PARTS WERE BROKEN AND THAT'S ALL THEY NEEDED TO DO WAS SEND ME NEW ONES, BUT THE CUSTOMER SERVICE DEPT. (CERTAINLY NOT SERVICE) CHOOSES TO IGNORE MY COMPLAINT. I AM TOTALLY FRUSTRATED AND AM SUGGESTING "BUYER BEWARE." I WILL CALL MY... Read more

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plain and simply put this unit does not work. it shuts off and leaves an odor so i will never plug it in again. i had my wiring inspected by a master electrician and he says our electrical service is fine. please i need to speak to someone and i cannot afford to wait on hold all day. i have attempted to call 1 800 924 7964 several times and have never gotten to speak to anyone. it is very... Read more

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My order# is S30-00915592.I have wrote many letters to heat surge after talking to them on the phone twice our deal was to seeded me a new heat surge and I will ship the old one back that does not work.the only thing I get is a label .I been throw two shipping label ,but no heat surge to full fill the agreement. If i do no hear from them ,I will contact my credit card company for a full refund.... Read more

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No one will answer the phone at heat surge have been holding for 1 hr am going to leave the phone on to see how long it takes them to answer. They give you their email address I sent an email on Saturday this is Thursday still no answer. Looks like they don't want any business. Add comment

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