filters
state:
Show
city:
Show
product:
Show
We bought the Roll N Glow fireplace. The first time we plugged it in, the back of the unit "popped" loudly. We were unable to turn the unit on. Subsequently, I attempted to contact Heatsurge and was placed on interminable hold. Failing to contact anyone, I sent 17...
Read more
HeatSurge
HeatSurge
Heat Surge Verified Representative

We are very sorry to hear about the issues you have experienced with your Heat Surge unit as well as your inability to get in touch with our Customer Care Center. Please prov...

#1076406
My parents ordered one of the Units (Cherry Roll and Glow) in November 2016. Unit worked okay for 1 month but now clicks 16 times and doesn't ignite, but you can smell a burnt plastic smell. Unplugged unit and attempted contact with company for returns. Their URL for...
Read more
1.2
I didn't like
  • Customer service is a joke
#1004140
I RETURNED A HEATER THAT WAS STILL UNDER WARRANTY FOR REPLACEMENT. THEY DID REPLACE THE HEATER WITH ONE THAT WOULD NOT PUT OUT ANY HEAT AT ALL. THIS HAS BEEN ABOUT 6 WEEKS NOW AND NO REPLACEMENT YET. TALKED TO ANGELA AND SHE WAS GOING TO TURN IT OVER TO HER BOSS, WITH...
Read more
HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order ...

I didn't like
  • Customer service
#1002384

Heat Surge Customer Care Review

Heat Surge
#1001108
3.4
Details
No customer service telephone answer!
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Heat Surge Fireplace Review

Heat Surge
#992961
1.7
Details
The heater has less than 24 hours using it. I had repaired a month after purchasing. I wait over 1 hour and get no answer to customer service line. I also emailed 4 times with no response.
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Heat Surge Customer Care Review

Heat Surge
#973760
Bought the newest version it will not heat the area i need . I have been on hold for 1and a half hours. I will never deal with this fly by night company again. They have the nerve to call it customer service.
Comment
Show
Heat Surge - Simple Review #1466644283
1/1

Heat Surge Electric Fireplace Review

Heat Surge
#870393
Our Heat Surge Amish heater caught fire and fortunately my 85 year old mother was right there and unplugged it immediately.
Comment
Show
i purchase 5 heat surge mini glo fireplaces 2 years ago just recently i went to put on 3 of the 5 on and they did't come on i checked all my electric outlets in the house nothing wrong there . so now i am down to 2 mini glo heaters tried to call customer service like...
Read more
HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order ...

1.7
I liked
  • Would never recommend there product
I didn't like
  • On hold for hours no anwer
  • Not getting my problem solved
  • Customer service is a joke
#1000615
Bought Heat Surge through HSN. Bought it on Oct 15, 2015 . To my surprise one year to the day passed my fireplace which is lovely, in dark oak, wide screen wont stay on. You turn it on. Wait a min or two and it turns it self off. I have tried replacing the remote...
Read more
1.5
I liked
  • Heater was attractive did a good job when it worked
#1000387
We has been and authorized service center for Heat Surge since 2015 and have found these heaters to be as good if not better than their competitors. As far has phone wait times for customer service we have not experienced that but, the customer should use the Heat...
Read more
#999840
brought this for our basement as my husband spends many hours there watching tv. thought this would be a nice addition to keep the chill out. he used it for a week and said send it back didn't even keep the room warm.and couldn't get it to go above 65 degrees.It looks...
Read more
1.1
I liked
  • Very unsatified
  • Would never recommend there product
I didn't like
  • Unsafe
  • Custome service
#998980
My Fireplace will not stay on. I have tried to contact Heat Surge both by phone and email. I waited on the phone for over 3 hours and they never came on line. I emailed them and they gave me an automatic response that they would get back to me very soon. It has been a...
Read more
HeatSurge
HeatSurge
Heat Surge Verified Representative

If you would please provide your name, telephone number or order number a member of our customer service department will contact you. Thank you.

2.1
I didn't like
  • Custome service
  • Customer service
#996468
We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they were the rave. Now I see nothing but 1 star ratings. And most of those buyers comment that one star is too generous. Why are the Amishallowed to sell those heaters to...
Read more
HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working. If you provide me with your name, contact information, and order number I will have a representative contact you this afte...

#978950
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate. The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be...
Read more
1.5
I didn't like
  • Product workman ship nor customer service
  • Had to pay to send it back
#971933