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after contacting heat surge before ordering i was still received the wrong heater. wait time for service on phone was extreme. didn't not waste your time unless your confirm your purchases. very very poor service. i have order 4 to 8 heaters over the years. i will not...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.6
#969313
There making the heat surge smaller these days. I bought 2 in 2009 and love them. Gave 1 to my daughter. They were larger and kept me nice and toasty warm. Didn't keep shutting off like this newer one does. I want to be warm that's why I ordered it. I'm very...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#959681
I bought a heat surge for $295. I had it for three days and it stopped working. The only repair/service location in N Nevada is in Fallon over an hours drive away. When I contacted the company for a refund I was told I could return it but I would have to pay...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
White Settlement, Texas
#939773

Model X5C Review

Heat Surge
#870309
1.0
Details
Why doesnt it flicker model X5C
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Ease of Use

Heat Surge Electric Fireplace Review

Heat Surge
#870303
How can I get the fireplace lights to make flames move
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Warranty Review

Heat Surge
#561214
1.8
Details
Have had my heat surge for 31/2 years warranty has ran out and paid over 400 dollars for this peace of *** when turn on it will run for about 3 minutes and then it turns itself off what a rip off a lemon ! And I'm very PISSED OFF!
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Customer service
Price Affordability
Product or Service Quality
Style and Design
Website

Fan Review

Heat Surge
#561156
Fan died after 1 season plug shows signs of melting, crooks stay away
Comment
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I thought I was getting a heater with adjustments. The sales brochure I received did not say one setting only. The one I received had no settings and other than outwardly looked nice because it was wood grain, would do about the same thing any heater in Walmart would...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.4
Eastlake, Ohio
I liked
  • Looked nice
  • Outside look of the product
I didn't like
  • Had to pay to send it back
  • No thermostat
  • Only one heat setting and no thermostat adjustment
#835283
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Glad ( for once) I don't sleep well....at 3am this morning, as the unit was OFF and was merely PLUGGED IN, it decided to fry the plug. Arced out, blew sparks everywhere, blew the breaker, and filled my house with smoke.....I wish I would have read the reviews on this...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
I liked
  • Very unsatified
  • Look
  • Would never recommend there product
I didn't like
  • Fire hazard
  • Unsafe
  • It was only plugged in and was not on
#795865
I have been on hold (Tuesday)FOR OVER 1 HR 30 MIN AND NO ONE WOULD TAKE MY CALL, TODAY I HAVE BEE ON THE TELEPHONE , THE FIRST TIME FOR OVER 45 MIN. AND THEN IT DISCONNECTED ME. i TELEPHONE YOU AGAIN AND IT HAS BEEN OVER 30 MIN NOW--HEAVY CALLS , CALL LATER ,IN THE...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#791972
No one answers the phone no matter which keypad number you push. Not for trouble shooting, check refund status, or for order status, NOR TO PLACE AN ORDER Monday - Friday. They must not want our business!
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.0
#789223
Purchased, mini heat surge. Would like to return it. Spent two days and four hours on hold waiting to talk to a voice, any voice, on how to return this product. NEVER got ANYONE on the phone, JUST SAT ON HOLD with MUSIC, and a recording of reassurance That someone...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.0
#788523
My parents and I have both had several heat surge units over the past 5+ years and we have been satisfied with their performance. My last unit finally died and I purchased a new one in October of 2015. We received the unit and used it for several months. About a...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

Anonymous
Jerry

I'm having the same problem I also purchased mine Oct 15 When I call I stay on the phone for hours with no response I too have called 4 or 5 times

1.0
#787983
I received a mini Heat Surge fireplace heater as a gift. The first time it was plugged in to a wall outlet the plug in got hot and started melting after about an hour. Very scary and dangerous. They give a ton of warnings which makes me believe they have had many...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
#776602