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My Fireplace will not stay on. I have tried to contact Heat Surge both by phone and email. I waited on the phone for over 3 hours and they never came on line. I emailed them and they gave me an automatic response that they would get back to me very soon. It has been a...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

If you would please provide your name, telephone number or order number a member of our customer service department will contact you. Thank you.

2.1
I didn't like
  • Custome service
  • Customer service
#996468
We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they were the rave. Now I see nothing but 1 star ratings. And most of those buyers comment that one star is too generous. Why are the Amishallowed to sell those heaters to...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working. If you provide me with your name, contact information, and order number I will have a representative contact you this afte...

#978950
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate. The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be...
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1.5
I didn't like
  • Had to pay to send it back
  • Product workman ship nor customer service
#971933
Heat Surge - Simple Review #1466644283
1/1

Heat Surge Electric Fireplace Review

Heat Surge
#870393
Our Heat Surge Amish heater caught fire and fortunately my 85 year old mother was right there and unplugged it immediately.
Comment
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Model X5C Review

Heat Surge
#870309
1.0
Details
Why doesnt it flicker model X5C
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Ease of Use

Heat Surge Electric Fireplace Review

Heat Surge
#870303
How can I get the fireplace lights to make flames move
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Warranty Review

Heat Surge
#561214
1.8
Details
Have had my heat surge for 31/2 years warranty has ran out and paid over 400 dollars for this peace of *** when turn on it will run for about 3 minutes and then it turns itself off what a rip off a lemon ! And I'm very PISSED OFF!
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Customer service
Price Affordability
Product or Service Quality
Style and Design
Website

after contacting heat surge before ordering i was still received the wrong heater. wait time for service on phone was extreme. didn't not waste your time unless your confirm your purchases. very very poor service. i have order 4 to 8 heaters over the years. i will not...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.6
#969313
There making the heat surge smaller these days. I bought 2 in 2009 and love them. Gave 1 to my daughter. They were larger and kept me nice and toasty warm. Didn't keep shutting off like this newer one does. I want to be warm that's why I ordered it. I'm very...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#959681
I bought a heat surge for $295. I had it for three days and it stopped working. The only repair/service location in N Nevada is in Fallon over an hours drive away. When I contacted the company for a refund I was told I could return it but I would have to pay...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
White Settlement, Texas
#939773
I thought I was getting a heater with adjustments. The sales brochure I received did not say one setting only. The one I received had no settings and other than outwardly looked nice because it was wood grain, would do about the same thing any heater in Walmart would...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.4
Eastlake, Ohio
I liked
  • Looked nice
  • Outside look of the product
I didn't like
  • No thermostat
  • On hold for an hour to get customer service
  • Had to pay to send it back
#835283
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Heat Surge - STAY AWAY FROM HEATSURGE!!!!
Glad ( for once) I don't sleep well....at 3am this morning, as the unit was OFF and was merely PLUGGED IN, it decided to fry the plug. Arced out, blew sparks everywhere, blew the breaker, and filled my house with smoke.....I wish I would have read the reviews on this...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
I liked
  • Very unsatified
  • Look
  • Would never recommend there product
I didn't like
  • Faulty product
  • It was only plugged in and was not on
  • Fire hazard
#795865
I have been on hold (Tuesday)FOR OVER 1 HR 30 MIN AND NO ONE WOULD TAKE MY CALL, TODAY I HAVE BEE ON THE TELEPHONE , THE FIRST TIME FOR OVER 45 MIN. AND THEN IT DISCONNECTED ME. i TELEPHONE YOU AGAIN AND IT HAS BEEN OVER 30 MIN NOW--HEAVY CALLS , CALL LATER ,IN THE...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#791972
No one answers the phone no matter which keypad number you push. Not for trouble shooting, check refund status, or for order status, NOR TO PLACE AN ORDER Monday - Friday. They must not want our business!
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.0
#789223