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Yes, you have a return clause BUT when I received the "mini" heat surge advertised (no dimensions were stated in the ad), it was a "table top" version. I have a "floor model" that I love and have had a number of years but the table top version was not to my liking so I...
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3.7
I liked
  • Floor model i previously bought in 2014
I didn't like
  • Return huge postage amount
#1177927
Dimensions were not given. Unable to plug in because of shortness of cord and unable to use extenstion cord. Don't have 3 prong outlets because of age of the house. Too big for area. Takes up too much space because of all the safety issues. No directions on how to...
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I have an older fireplace that I really like. Got a flyer in the mail that showed a new fireplace and ordered a new one. First clue should have been that there were no dimensions given on the brochure. When it arrived, it was half the size of my old one. That just...
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#1172559
I ordered by mistake the Mini heater and returned it October 30th, 2017. You received it the first of November. I have tried to talk to someone in Customer Service several times and no one will answer the phone. I paid $159.00 for the Mini and I want my credit for...
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Anonymous
Anonymous

I can't call them because they do not answer the phone. I have called several times and put on hold for a very long time.

4.3
I didn't like
  • Poor customer service
  • On hold for an hour to get customer service
  • Customer service is a joke
#1162187
Heat Surge - Misleading advertisements meant to scam seniors
Mailed flyers are misleading and their purpose is to scam seniors. This is not the first deceptive flyer received from this company. I get a new one about every 45 days. Official looking Recall notice for Heat insert and remote with only a rebate that brings the cost...
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Anonymous
Anonymous

Does the miracle AC even exist??

1.0
#1135905
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Heat Surge - Pissed

Why don't you guys ever answer your *** phone that's poor business practice I want to know where the *** my fireplace is I ordered it over 2 weeks ago.
4.3
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1131872
On hold for over an hour, rep's response we have a lot of customers with a lot of questions. OK, hire more rep's. Called a week age about sending the stove back. She did not want to hear that. Said I wanted a return label emailed to me. She said she would, now a week...
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1.3
I liked
  • Heater was attractive did a good job when it worked
  • Looked nice
  • Would never recommend there product
I didn't like
  • Customer service is a joke
#1130000
We thought we were getting a beautiful fireplace, like the one we have. Instead we a piece of crap, not the same stove in the picture. Not the directions to fix the stove , another set of directions that did not even fit this stove. No way to fix the flame, no way to...
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Anonymous
Charlottte Romano

I would never recommend this product to anyone

2.7
I liked
  • Very unsatified
I didn't like
  • Fire hazard
  • Customer service
  • Product workman ship nor customer service
#1126538
just received a new roll and glow heater 11-4-2017. Already does not work properly. Can not get customer service any way,this company is awful. I would like to return but cannot get any HELP.This is number two roll and glow heater I have purchased,i had trouble with...
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1.0
I didn't like
  • Customer service is a joke
#1126108
We bought the Roll N Glow fireplace. The first time we plugged it in, the back of the unit "popped" loudly. We were unable to turn the unit on. Subsequently, I attempted to contact Heatsurge and was placed on interminable hold. Failing to contact anyone, I sent 17...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We are very sorry to hear about the issues you have experienced with your Heat Surge unit as well as your inability to get in touch with our Customer Care Center. Please prov...

#1076406