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Bought Heat Surge through HSN. Bought it on Oct 15, 2015 . To my surprise one year to the day passed my fireplace which is lovely, in dark oak, wide screen wont stay on. You turn it on. Wait a min or two and it turns it self off. I have tried replacing the remote...
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1.5
I liked
  • Heater was attractive did a good job when it worked
#1000387
We has been and authorized service center for Heat Surge since 2015 and have found these heaters to be as good if not better than their competitors. As far has phone wait times for customer service we have not experienced that but, the customer should use the Heat...
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#999840

brought this for our basement as my husband spends many hours there watching tv. thought this would be a nice addition to keep the chill out. he used it for a week and said send it back didn't even keep the room warm.and couldn't get it to go above 65 degrees.It looks...
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1.1
I liked
  • Very unsatified
  • Would never recommend there product
I didn't like
  • Custome service
  • Unsafe
#998980
Heat Surge - Simple Review #1466644283
1/1

Heat Surge Electric Fireplace Review

Heat Surge
#870393
Our Heat Surge Amish heater caught fire and fortunately my 85 year old mother was right there and unplugged it immediately.
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Model X5C Review

Heat Surge
#870309
1.0
Details
Why doesnt it flicker model X5C
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Ease of Use

Heat Surge Electric Fireplace Review

Heat Surge
#870303
How can I get the fireplace lights to make flames move
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Warranty Review

Heat Surge
#561214
1.8
Details
Have had my heat surge for 31/2 years warranty has ran out and paid over 400 dollars for this peace of *** when turn on it will run for about 3 minutes and then it turns itself off what a rip off a lemon ! And I'm very PISSED OFF!
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Customer service
Price Affordability
Product or Service Quality
Style and Design
Website
My Fireplace will not stay on. I have tried to contact Heat Surge both by phone and email. I waited on the phone for over 3 hours and they never came on line. I emailed them and they gave me an automatic response that they would get back to me very soon. It has been a...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

If you would please provide your name, telephone number or order number a member of our customer service department will contact you. Thank you.

2.1
I didn't like
  • Custome service
  • Customer service
#996468
We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they were the rave. Now I see nothing but 1 star ratings. And most of those buyers comment that one star is too generous. Why are the Amishallowed to sell those heaters to...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

I am very sorry to hear the heaters are not working. If you provide me with your name, contact information, and order number I will have a representative contact you this afte...

#978950
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate. The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be...
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1.5
I didn't like
  • Had to pay to send it back
  • Product workman ship nor customer service
#971933

after contacting heat surge before ordering i was still received the wrong heater. wait time for service on phone was extreme. didn't not waste your time unless your confirm your purchases. very very poor service. i have order 4 to 8 heaters over the years. i will...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.6
#969313
There making the heat surge smaller these days. I bought 2 in 2009 and love them. Gave 1 to my daughter. They were larger and kept me nice and toasty warm. Didn't keep shutting off like this newer one does. I want to be warm that's why I ordered it. I'm very...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#959681
I bought a heat surge for $295. I had it for three days and it stopped working. The only repair/service location in N Nevada is in Fallon over an hours drive away. When I contacted the company for a refund I was told I could return it but I would have to pay...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
White Settlement, Texas
#939773
I thought I was getting a heater with adjustments. The sales brochure I received did not say one setting only. The one I received had no settings and other than outwardly looked nice because it was wood grain, would do about the same thing any heater in Walmart would...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.4
Eastlake, Ohio
I liked
  • Outside look of the product
  • Looked nice
I didn't like
  • Only one heat setting and no thermostat adjustment
  • Had to pay to send it back
  • On hold for an hour to get customer service
#835283