Heat Surge - Customer service on returns is terrible along with the product
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate.
The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be performing this work. We have one purchased 4 years ago that still is working well. The second one we purchase 2 years ago, the glow has stopped working and now the wood workmanship has declined.
We will not purchase another one. We have spent 3 times on the telephone for hours and have not talked to anyone from customer service.
On the computer at you return site there is no form or info on how to return the product. Your customer service is terrible.
Reason of review: Bad quality.
Monetary Loss: $296.
Preferred solution: Full refund.
Heat Surge Cons: Product workman ship nor customer service, Had to pay to send it back.
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