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I called Heat Surge and sent them 3 emails. No answer on phone.

No response to the three email requests. I have a product , which I cannot repair, and no resolution

from HS.

A request for authorization to return the item for a refund , and a return postage

label was ignored, three times. The fireplace was supposed to be a Christmas gift , which obviously

became an unavailable item.

What are my options for this product, which

will not heat, and the HEAT SURGE company will

not respond to the problem? Has anyone else

had this problem with Heat Surge LLC, and how

did you resolve it?

This co. is located at 8000 Freedom Ave, MW

North Cabton, OH 44720.

Review about: Heat Surge Fireplace.

Reason of review: Damaged or defective.

Monetary Loss: $249.

Preferred solution: Let the company propose a solution.

I didn't like: Non responsive to my problem.

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Anonymous
#1448437

You ask for too much especially since we are now in March. They will not send you a preprinted postage without proof of purchase.

It doesn’t matter what you say or post. The reality is you the supposed consumer have so screwed businesses over that they will not trust anyone. You can look to your left and to your right and thank the people there for that. Everything you are dealing with comes from the fact that people just like you will justify your actions.

In your mind they are horrible people because a product you purchased last year is t working. But they only have a LEGAL amount of time to help you. Beyond that time they have no legal responsibility to you. The item is yours free and clear of any responsibility on their part.

Now that we have addressed that self entitled streak the solution is quit simple. Contact the manufacturer and request a warranty examination of the product. You will need to have a receipt and be ready to ship the item out. You have a one year legal manufacture warranty against defects in production and manufacturing.

That is them standing behind their product.

If you are expecting them to eat all the costs then you are being really silly. Show everyone that you are smarter and more mature then the situation.

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