I called Heat Surge and sent them 3 emails. No answer on phone.
No response to the three email requests. I have a product , which I cannot repair, and no resolution
A request for authorization to return the item for a refund , and a return postage
label was ignored, three times. The fireplace was supposed to be a Christmas gift , which obviously
became an unavailable item.
What are my options for this product, which
will not heat, and the HEAT SURGE company will
not respond to the problem? Has anyone else
had this problem with Heat Surge LLC, and how
did you resolve it?
This co. is located at 8000 Freedom Ave, MW
North Cabton, OH 44720.
Review about: Heat Surge Fireplace.
Reason of review: Damaged or defective.
Monetary Loss: $249.
Preferred solution: Let the company propose a solution.
I didn't like: Non responsive to my problem.