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I RETURNED A HEATER THAT WAS STILL UNDER WARRANTY FOR REPLACEMENT. THEY DID REPLACE THE HEATER WITH ONE THAT WOULD NOT PUT OUT ANY HEAT AT ALL.

THIS HAS BEEN ABOUT 6 WEEKS NOW AND NO REPLACEMENT YET. TALKED TO ANGELA AND SHE WAS GOING TO TURN IT OVER TO HER BOSS, WITH NO RESPONSE AT THIS TIME. HAVE CALLED MANY TIMES AND WAITED ON THE LINE TOTAL OF 9 HRS. NOW WITH NO RESPONSE.

WHEN YOU CALL YOU GET A RECORDING THAT SAY WE WILL CALL BACK WITHIN 1 WORKING DAY.

THEY HAVE NEVER CALLED BACK AFTER ABOUT 5 TRY'S. I HAVE NEVER IN MY LIFE SEEN A WORSE CUSTUMER SERVICE PROGRAM.

Reason of review: Poor customer service.

Heat Surge Cons: Customer service.

Location: 8000 Freedom Ave NW, North Canton, OH 44720, USA

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Catherina Uqm

I am very sorry to hear the heaters are not working, and for your wait time on the Customer Care phone line. If you provide me with your name, contact information, and order number I will have a representative contact you this afternoon.

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