Product: Heat Surge Heater Clear all filters (0 of 6 reviews match)
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Heat Surge - Cooling home not true.

I got fooled. The AC fan does not cool, it just circulates air. False advertisement. After one hour temperature did not go down, it went up 2 degrees. I will try to get refund soon. I'm probably stuck with it.
2.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Product
Heat Surge Heater
#1204409
Yes, you have a return clause BUT when I received the "mini" heat surge advertised (no dimensions were stated in the ad), it was a "table top" version. I have a "floor model" that I love and have had a number of years but the table top version was not to my liking so I...
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3.7
Product
Heat Surge Heater
I liked
  • Floor model i previously bought in 2014
I didn't like
  • Return huge postage amount
#1177927
I ordered by mistake the Mini heater and returned it October 30th, 2017.You received it the first of November. I have tried to talk to someone in Customer Service several times and no one will answer the phone. I paid $159.00 for the Mini and I want my credit for...
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Anonymous
Anonymous

I can't call them because they do not answer the phone. I have called several times and put on hold for a very long time.

4.3
Product
Heat Surge Heater
I didn't like
  • Customer service is a joke
  • Poor customer service
  • On hold for an hour to get customer service
#1162187
just received a new roll and glow heater 11-4-2017. Already does not work properly. Can not get customer service any way,this company is awful. I would like to return but cannot get any HELP.This is number two roll and glow heater I have purchased,i had trouble with...
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1.0
Product
Heat Surge Heater
I didn't like
  • Customer service is a joke
#1126108
We has been and authorized service center for Heat Surge since 2015 and have found these heaters to be as good if not better than their competitors. As far has phone wait times for customer service we have not experienced that but, the customer should use the Heat...
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Product
Heat Surge Heater
#999840
I thought I was getting a heater with adjustments.The sales brochure I received did not say one setting only. The one I received had no settings and other than outwardly looked nice because it was wood grain, would do about the same thing any heater in Walmart would do...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.4
Eastlake,Ohio
Product
Heat Surge Heater
I liked
  • Outside look of the product
  • Looked nice
I didn't like
  • On hold for an hour to get customer service
  • Only one heat setting and no thermostat adjustment
  • Had to pay to send it back
#835283