Product: Heat Surge Heater Clear all filters (3 of 3 reviews match)
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I ordered by mistake the Mini heater and returned it October 30th, 2017.You received it the first of November. I have tried to talk to someone in Customer Service several times and no one will answer the phone. I paid $159.00 for the Mini and I want my credit for...
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Anonymous
Anonymous

I can't call them because they do not answer the phone. I have called several times and put on hold for a very long time.

4.3
Product
Heat Surge Heater
I didn't like
  • Customer service
  • Customer service is a joke
  • On hold for an hour to get customer service
#1162187
We has been and authorized service center for Heat Surge since 2015 and have found these heaters to be as good if not better than their competitors. As far has phone wait times for customer service we have not experienced that but, the customer should use the Heat...
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Product
Heat Surge Heater
#999840
I thought I was getting a heater with adjustments.The sales brochure I received did not say one setting only. The one I received had no settings and other than outwardly looked nice because it was wood grain, would do about the same thing any heater in Walmart would do...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.4
Eastlake, Ohio
Product
Heat Surge Heater
I liked
  • Outside look of the product
  • Looked nice
I didn't like
  • Only one heat setting and no thermostat adjustment
  • Had to pay to send it back
  • On hold for an hour to get customer service
#835283