Diversity of Products or Services
Product or Service Quality
Value for money
1 comment

We sent our heater back on June 17, 2015, and was told we would get a refund back.As of this date 5 months later, and at least 8 calls, we still have NO refund.

No heater, No money back. Have not had any phone calls back. Looks like we joined a lot of other people that have been screwed by Heat Surge.

Reading other reviews, the problem we have had with the heater, other people have had the same problem.

I feel sorry for the Customer Service Reps who have to lie to the customer.Can't see how they can sleep at night.

Reviewer is in unhappy mood. This person is quite happy with very unsatified and would never recommend there product and stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss damaged or defective of heat surge fireplace. Heat Surge needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned heat surge fireplace in their reviews. You may find this information helpful for further shopping at Heat Surge.


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Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughout our busiest time of year. If you have an unresolved concern we ask that you contact us immediately at 1-888-854-7813 Monday-Friday 8:30 AM-5:00 PM Eastern Standard Time.

You may also email your concern to custserv@heatsurge.com.

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