I ordered three of these, one did not work right out of the box, smelled and did not warm up. I immediately called Heat Surge and followed up with emails.
Was told a replacement would be shipped and I should return the one that did not work. Never got an RMA from HS. Called my credit cad to dispute as i sent back the unit w/o an RMA and HS never replaced. Amex fought for me, and I won.
I am so glad i did this as i am deeply disappointed with HS. The other two are mediocre. I will never recommend this product and I tell everyone and anyone near and far...DONT BELEIVE THE HYPE. HS customer service has done this company under.
They send promo flyer to upgrade with coupons...dont fall for the trap. I dont trust HS for one second..you shouldnt either.
Reason of review: Damaged or defective.
Monetary Loss: $298.
Preferred solution: I will never purchase or do business with HS again. Buyer Beware and be warned..