Need help finding correct replacement part

I am simply trying to order the right part for my heater I ordered one it was wrong dont know if you still make this blower I just want to talk to a human and get some help sure would appreciate a phone call 361 -491- **** Cheryl Alves
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ID
#4330440 Review #4330440 is a subjective opinion of poster.
Location
San Antonio, Texas

Mistaken

I didnt have a bad experience at all. Its my mistake somehow I hit the wrong thing on their site. I do apologize for the error. Thanks for your support. Greg Oliver.

User's recommendation: They are a great company.

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ID
#4239157 Review #4239157 is a subjective opinion of poster.
Location
Columbia, Missouri

The Heat Surge is not Working

I have a space heater Model ADL-2000 M-X. The cord at the plug was breaking down so I replaced it. All is wired correctly, but the unit will not power on, Does it have a fuse and if so, how do I replace it?
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ID
#4203931 Review #4203931 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Need to return product and want to TALK to someone regarding what I really want

No wont write review til I TALK TO A REAL PERSON. 336-620-**** please have someone call me as soon as possible. Im a long time customer and would appreciate some service
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ID
#4030296 Review #4030296 is a subjective opinion of poster.
Preferred solution
A phone call!!!!

Why should i give you my credit info to request help with my product?

I just want to know how to get the part for my rolling flame fireplace- the flame is not longer working
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ID
#3582713 Review #3582713 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Cord Placement

Update by user Apr 01, 2022

Company knows about the cord issue.

Original review posted by user Apr 01, 2022
The placement of the cord plug is in an area where the stand screws into the base and the cord has to be bent in order to put the stand on. My issue is that later on the damage that my happen with that cord being bent and the system no longer working and it's past the 1-year warranty time frame.

User's recommendation: Make sure to call customer service and let this issue be known.

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Resolved
ID
#3453016 Review #3453016 is a subjective opinion of poster.
Location
Catonsville, Maryland
Pros
  • Light weight
  • Great price
  • Lots of heat settings
Cons
  • Bent cord possible safety issue
  • Electric code placed in a bad place
  • Cord should not have to be bent to put stand on panel
Preferred solution
Let the company propose a solution

Someone to call me never received return label 931-801-****

I called talked to her about a return label never received it I need somebody to call to return this heater 931-801/9037. I am tired of waiting
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ID
#3423237 Review #3423237 is a subjective opinion of poster.
Location
Columbia, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NO REVIEW

I cannot review this company until they send me the postage to send back the item I purchased. The item is being returned because the screw holes were covered with metal and I could not attach the feet. Talked to a Heat Surge representative. HeC is sending me a label so I can return this item without paying postage. As soon as I get the label I will return the item and when they received it they are going to send me a new item.

User's recommendation: Make sure the feet can be attached.

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ID
#3423030 Review #3423030 is a subjective opinion of poster.
Location
Ventura, California