Heat Surge
Heat Surge Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heat Surge has 2.1 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Would never recommend there product, Very unsatified, Looked nice.
Cons: Customer service, On hold for an hour to get customer service, Custome service.Recent recommendations regarding this business are as follows: "Just take your stove to someone locally -- Heat Surge people can't help.", "Don't buy it", "do not buy as these heaters are made in china by chinese people who are exploited for making only a cople of $ yet heat surge sells them for $200", "They are a great company", "Make sure to call customer service and let this issue be known.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heat Surge has 2.1 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Would never recommend there product, Very unsatified, Looked nice.
Cons: Customer service, On hold for an hour to get customer service, Custome service.Recent recommendations regarding this business are as follows: "Just take your stove to someone locally -- Heat Surge people can't help.", "Don't buy it", "do not buy as these heaters are made in china by chinese people who are exploited for making only a cople of $ yet heat surge sells them for $200", "They are a great company", "Make sure to call customer service and let this issue be known.".
Most users ask Heat Surge for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Heat Surge Reviews
"Return"
Trying to get ahold of customer service to return the item purchased but never receive a call back or any type of response via email, which is how they claim...
Ramer, Alabama
Question on shipment
My complaint is I am not a pissed customer but a concerned customer seeking answers, which I received.
Ernestine and Emory Greg Wambles
Ramer Al.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Heaters delivered but not ordered
I received two heaters yesterday that was not authorize or ordered
Were they charged to me and if so how was it authorized. Also what do I do with them.
There is cast. Ref.number 500****.
Preferred solution: Confirmation that I have not been charged and what to do with the heaters.
Ogden, Utah
Light bulbs which imitates a flame
When the stove is going to be turned on I opened the little door to the right and pushed the left button. Then I pushed the next button which is for regulating the looks of fire.
Push once and it is supposed to have several options and when I see the desired option, I push the same button once more and it should stay. Then there are two more buttons to actually get the heat for the fireplace. The left one is for low and the right on is for high.
Everything works fine with the exception the lights don't work. I took off the front panel, unscrewed each of the two light bulbs and tested them -- they were both working properly.
So I reinserted them back into their assigned place, shut the front and pushed the button - 2nd from the left - so the lights would go on giving the impression there was an actual flame. I pushed the button which was supposed to give me options and I was to stop the held button.
I did exactly as the manual said, but the lights won't come on but the heater works just fine. WHAT CAN I DO TO GET THE LIGHTS TO GO ON FOR THE ESTHETIC LOOK?
User's recommendation: Just take your stove to someone locally -- Heat Surge people can't help.
Hello, This unit is more than likely from 2008 or 2009. You can always try new bulbs to see if those work.
If not, you can take it to a local vacuum store to see if there is anything they can do to fix it. Thank you!
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Verified Reviewer |
Rapid City, South Dakota
Unable to get another remote
unable to get another remote for heater DK210**** that was lost during a move. this company exploits chinese workers as units are made in china.
- Great heater warms a whole house
- No extra remotes for sale or giving away so heater is use less
Preferred solution: Full refund
User's recommendation: do not buy as these heaters are made in china by chinese people who are exploited for making only a cople of $ yet heat surge sells them for $200
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fan doesn't turn on
Need to order/ replace fan to electric heater not sure how easy it is to order and speak with some @ Heat Surge first time calling in with an issue. Need the heater big difference without it.
- Purchased sometime ago very reliable
Preferred solution: Heater fixed
How can you say it's very reliable when the fan is not functioning? These things are $15 space heater sold for $200. Junk
Salt Lake City, Utah
Broken Heater up on recit
Top fell off of heater while getting out of box only one screw holding it on. Two screw's in bottom of box
User's recommendation: Don't buy it
San Antonio, Texas
Need help finding correct replacement part
I am simply trying to order the right part for my heater I ordered one it was wrong dont know if you still make this blower I just want to talk to a human and get some help sure would appreciate a phone call 361 -491- **** Cheryl Alves
Columbia, Missouri
Mistaken
I didnt have a bad experience at all. Its my mistake somehow I hit the wrong thing on their site.
I do apologize for the error.
Thanks for your support. Greg Oliver.
User's recommendation: They are a great company
Phoenix, Arizona
The Heat Surge is not Working
I have a space heater Model ADL-2000 M-X. The cord at the plug was breaking down so I replaced it. All is wired correctly, but the unit will not power on, Does it have a fuse and if so, how do I replace it?
Need to return product and want to TALK to someone regarding what I really want
No wont write review til I TALK TO A REAL PERSON.
336-620-**** please have someone call me as soon as possible. Im a long time customer and would appreciate some service
Preferred solution: A phone call!!!!
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Verified Reviewer |
Catonsville, Maryland
Resolved: Cord Placement
Company knows about the cord issue.
The placement of the cord plug is in an area where the stand screws into the base and the cord has to be bent in order to put the stand on. My issue is that later on the damage that my happen with that cord being bent and the system no longer working and it's past the 1-year warranty time frame.
- Great price
- Lots of heat settings
- Light weight
- Bent cord possible safety issue
- Electric code placed in a bad place
- Cord should not have to be bent to put stand on panel
Preferred solution: Let the company propose a solution
User's recommendation: Make sure to call customer service and let this issue be known.
Seattle, Washington
Why should i give you my credit info to request help with my product?
I just want to know how to get the part for my rolling flame fireplace- the flame is not longer working
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Verified Reviewer |
Ventura, California
NO REVIEW
I cannot review this company until they send me the postage to send back the item I purchased. The item is being returned because the screw holes were covered with metal and I could not attach the feet.
Talked to a Heat Surge representative.
HeC is sending me a label so I can return this item without paying postage. As soon as I get the label I will return the item and when they received it they are going to send me a new item.
User's recommendation: Make sure the feet can be attached.
Columbia, Tennessee
Got new heater damaged when I received it
Rattles only heats shot time never. Comes back on I want my money back or a heater that works I want to take to a person not a machine 941-801-****
New Rochelle, New York
Heat Surge Quality Has Gone Down The Tube
We have been buying Heat Surge heaters since 2010. They used to be very good.
The old heaters still work.
We bought a Power Tower in 2021. Four months later it stopped working. We called Heat Surge and they gave us some tips to get it working again but two weeks later it stopped working. Now it simply does not blow any warm air.
We don't recommend buying any of their products.
The older models were dependable since you simply switched them on or turned them on. The newer models are all remote operated and are not meant to last. The remote and heater stopped working 4 months after the purchase. Their product quality is not what it use to be.
Also years ago, the company was more customer friendly.
You could call and speak with some immediately. Now you must leave a message for them to call you back. In addition to this, most companies today when you purchase from them and the product is faulty, they issue you the return shipping label. I have never seen where the cost for shipping for the faulty product is pushed on the customer.
That is not a reliable company.
My suspicion is that they have come to know this about their heaters and changed their policies to avoid financial losses from too many complaints and returns.
Heat Surge was once a great company but they are not anymore. I would not recommend buying their heaters.
- Products use to be good
- Products are no longer reliable
Preferred solution: Company pay for a return shipping label as a function of being a good company.
User's recommendation: Don't buy their heaters
Columbia, Tennessee
Someone to call me never received return label 931-801-****
I called talked to her about a return label never received it I need somebody to call to return this heater 931-801/9037. I am tired of waiting
About
, , Universal Media Syndicate, Federated Consumer Products
Heat Surge is a leading company which focuses on providing electric powered fireplaces across the United States and Canada. It was incorporated in 2009 and is currently headquartered in Canton, OH. Customers are offered a broad selection of hand crafted fireplaces with an Amish made wood mantle. Heat Surge uses its own patented technology "Fireless Flame" which resembles real fire. Heat Surge fireplaces do not demand fuel and appear genuine. The heaters have small wheels which allow translating the fireplace in any place in the house. In addition to a variety of heaters, the company also offers a huge selection of accessories including bookcases, hearths, remote controls, etc.
Heat Surge is ranked 469 out of 3532 in Appliances and Electronics category
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