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I have purchased a total of 7 units for gifts and one for my self, one it quite quit working and since I need mine fixed NOW no parts are available. what a scam. also to advertise like Amish make them is false as they come from China poor product and worse...
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1.0
I liked
  • Very unsatified
#775959
The heat glow fireplace is of low quality and has mediocre performance at best. It's performance, however, pales in comparison to the customer service you will experience when you purchase one like I did from HSN. My unit failed within 6 months. It just stopped...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.4
I liked
  • Would never recommend there product
I didn't like
  • Customer service
#773659
I HAVE WRITTEN 3 EMAILS TO THE COMPANY....I TRIED CALLING THEM AND WAS ON HOLD TOO LONG, SO THUSLY, EMAILS. ONLY PROBLEM, THEY GO IGNORED. I HAVE COMPLAINED THAT PARTS WERE BROKEN AND THAT'S ALL THEY NEEDED TO DO WAS SEND ME NEW ONES, BUT THE CUSTOMER SERVICE DEPT....
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Anonymous
Anonymous

A great friend of mine gave me his he used one time didn't like I receive DEC of 2015 with everything we used it everyday or about every other day the problem. I see is with v...

HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.8
I liked
  • Would never recommend there product
  • Very unsatified
I didn't like
  • Unreliability
  • Customer service
#764823

plain and simply put this unit does not work. it shuts off and leaves an odor so i will never plug it in again. i had my wiring inspected by a master electrician and he says our electrical service is fine. please i need to speak to someone and i cannot afford to wait...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

Anonymous
Anonymous

I have had several units prior to this one and they worked fine. After 5 years my previous unit died so in October of 2015 I ordered a new one. I used it for several months ...

#746203
My order# is S30-00915592.I have wrote many letters to heat surge after talking to them on the phone twice our deal was to seeded me a new heat surge and I will ship the old one back that does not work.the only thing I get is a label .I been throw two shipping label...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

2.7
Greensboro, Georgia
I liked
  • Very unsatified
I didn't like
  • Customer service
#746080
No one will answer the phone at heat surge have been holding for 1 hr am going to leave the phone on to see how long it takes them to answer. They give you their email address I sent an email on Saturday this is Thursday still no answer. Looks like they don't want any...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#744422
My mom bought a new heat surge, and it says if you have a problem in a year you can receive a new one! I was on the phone for an hour today but no response! She used it one week, and now does not work! She doesn't have much extra money, but thought she would try one...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.0
#743428
I bought a Heat Surge Roll and Glow from HSN for Christmas, it worked good for the rest of that winter. the next winter it did not work properly. It would shut off after being on for less then a minute. I had the extended warranty on it so Heat Surge told me where to...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

Anonymous
Anonymous

Your problem is with the service center. The problem you described was a fan malfunction. I have replaced fans for customers same day while they wait. Parts are ordered thr...

#736430
We sent our heater back on June 17, 2015, and was told we would get a refund back. As of this date 5 months later, and at least 8 calls, we still have NO refund. No heater, No money back. Have not had any phone calls back. Looks like we joined a lot of other people...
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

1.3
I liked
  • Would never recommend there product
  • Very unsatified
I didn't like
  • Customer service
#735631
I ordered three of these, one did not work right out of the box, smelled and did not warm up. I immediately called Heat Surge and followed up with emails. Was told a replacement would be shipped and I should return the one that did not work. Never got an RMA from HS....
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HeatSurge
HeatSurge
Heat Surge Verified Representative

We at Heat Surge take each customer’s concerns very seriously. We have been working diligently to resolve every phone call, email, and letter as quickly as possible throughou...

#723245