My Fireplace will not stay on. I have tried to contact Heat Surge both by phone and email. I waited on the phone for over 3 hours and they never came on line. I emailed them and they gave me an automatic response that they would get back to me very soon. It has been a...Read more
I didn't like
- Customer service
- Custome service
Heat Surge Fireplace Review
The heater has less than 24 hours using it. I had repaired a month after purchasing. I wait over 1 hour and get no answer to customer service line. I also emailed 4 times with no response.
We bought 3 and none will stay on longer than three minutes. I will never buy another. I thought they were the rave. Now I see nothing but 1 star ratings. And most of those buyers comment that one star is too generous. Why are the Amishallowed to sell those heaters to...Read more
Heat Surge Customer Care Review
Bought the newest version it will not heat the area i need . I have been on hold for 1and a half hours. I will never deal with this fly by night company again. They have the nerve to call it customer service.
We purchased a Heat Surge Roll N glow. When we opened the package, the workmanship was less than adequate. The finish of the wood was rough and completely changed from the original ones we purchase previously. I find it difficult to believe the Amish would be...Read more
I didn't like
- Product workman ship nor customer service
- Had to pay to send it back
after contacting heat surge before ordering i was still received the wrong heater. wait time for service on phone was extreme. didn't not waste your time unless your confirm your purchases. very very poor service. i have order 4 to 8 heaters over the years. i will...Read more
There making the heat surge smaller these days. I bought 2 in 2009 and love them. Gave 1 to my daughter. They were larger and kept me nice and toasty warm. Didn't keep shutting off like this newer one does. I want to be warm that's why I ordered it. I'm very...Read more
I bought a heat surge for $295. I had it for three days and it stopped working. The only repair/service location in N Nevada is in Fallon over an hours drive away. When I contacted the company for a refund I was told I could return it but I would have to pay...Read more
White Settlement, Texas
Heat Surge Electric Fireplace Review
Our Heat Surge Amish heater caught fire and fortunately my 85 year old mother was right there and unplugged it immediately.
Tracys Landing, Maryland
Model X5C Review
Why doesnt it flicker model X5C
Do you have something to say about Heat Surge? What happened? What can we help you with?