Order 3 mini surge plus and received 2. Paid for all three.
When we called they said we only ordered 2 and stated we wanted a 3rd free. We only wanted what we paid for. We order on one price, they quoted another price and said we ordered fast shipping. We did not order fast shipping and we did order at a lower price!
We will never order anything again from them and will warn others. They said we could send them back and they would refund our money, however the shipping cost we would incur was too much! Customer care was rude.
She said she would get her supervisor, but never did. The money amount she quoted never matched what was taken out of our account.
Product or Service Mentioned: Heat Surge Shipping Service.
Reason of review: Pricing issue.
Monetary Loss: $109.
Preferred solution: Price reduction.
I didn't like: Customer service, Return huge postage amount, Being mislead, Non responsive to my problem.