This is a disgrace! my mother is 86 years old she has bought other units from this place a few years ago.
She has ordered and paid for(check has been cashed) a replacement unit months ago and still no unit and no phone call! this morning a got a human on the phone for the 20th time new name same old story! The employee said he must speak with my dad who made the original order well my father died since then! the employee then said he could discuss the situation with me the daughter..
he assures the unit will go out for delivery on the 21 of this month. Im still contacting BBB and suggest anyone else with this issue with this company should!I am beyond frustrated with Heat surge!
we will never do business with them again i assure you. buyer beware